Shipping Policy

Thank you for shopping with TailGrub. We are committed to delivering your orders quickly and safely, whether you are purchasing Dog Food, Cat Food, Fish Food, Bird Food, Reptile Food, Accessories, or Pet Treats. Below you will find details of our shipping process.

Order Processing

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Locations

We proudly ship from Houston, Texas, to customers worldwide. Our primary markets include the United States, Canada, Europe, Australia, and the Middle East. For international orders, delivery times may vary based on the destination country and local customs regulations.

Estimated Delivery Times

  • United States: 2–3 business days
  • Canada: 5–10 business days
  • Europe: 7–14 business days
  • Australia & Middle East: 10–20 business days
  • Other International Orders: Delivery times may vary

Shipping Costs

Shipping costs are calculated at checkout based on your order size, weight, and destination. We offer free standard shipping on select promotions and bulk orders when indicated on the product or checkout page.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your shipment directly using the provided link. You may also use our Track Order page.

Delays and Customs

Please note that delivery times may be affected by factors beyond our control, including customs inspections, weather conditions, or carrier delays. For international shipments, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country.

Incorrect Address

It is the responsibility of the customer to provide accurate shipping information. TailGrub is not responsible for delays or lost orders due to incorrect addresses. If you notice an error, please contact us immediately at Sales@tailgrub.com.

Returns

If you would like to return an item, please review our Return and Refund Policy for details on eligibility and instructions.

TailGrub
2905 Elgin St, Houston, Texas
Phone: (323) 538-5197
Email: Sales@tailgrub.com
We ship worldwide

For more information, please review our Terms and Conditions and Privacy Policy.